Rowe's Body Shop

TELL ME MORE, TELL ME MORE!

How do I choose a repair facility?

Firstly, you should understand that in Ohio you have the right to choose the repair shop you wish to repair your vehicle. You do not have to go to a DRP shop referred by an insurance company (yours or the insured who hit you).

Secondly, we strongly recommend finding a body shop before you need one. In the event of an accident you won't have to worry about getting your vehicle out of the tow yard or wonder where it is if you planned ahead. Ask yourself this, if I were in an accident today, what would I do?

Lastly, do some research. Check the internet, visit some shops in your area, meet the people working there, check out the facilities and equipment. Also, ask friends and family who have had repair work done where they went and how their experience was.

What is steering?

Steering is the unlawful practice of trying to coerce and influence your decision on choosing a repair shop. It is your choice, not the insurance companies choice. Whether you are the insured (at fault for the accident) or the claimant (not at fault) it is still your choice. Steering is illegal and an unfair business practice and you should let the insurance company know that you know your rights if they try to steer you to a shop on their "list" or a "preferred shop" or whatever they may call it.

What does DRP mean and what is this "list"?

Direct Repair Program. This is essentially a repair shop that has entered into an agreement or contract with an insurance company in the hope that the insurance company will refer (steer) vehicles to their shop. You are not required or obligated to go to a DRP shop. Remember it is your choice.

When a repair shop enters into a DRP agreement or contract they agree to give the insurance company certain concessions and to follow strict guidelines that often include lower labor rates, higher discounts on parts, the use of used and/or after market parts, lower material rates, strict time lines for completion and much more. This may mean that your vehicle was repaired in a manner where your best interest was not taken into consideration. These shops may have the best interest of the insurance company in mind due to the guidelines and restriction they've agreed to. Someone has to make up for the discount given to the insurance company and often times it may be you and your vehicle.

When you report your claim to the insurance company you may be told that we are not on their "list" or are not a "preferred shop" or are hard to work with. This does not mean we are not a good, reputable shop. It means that we have chosen not to participate in that companies DRP program. Currently you will not find us on any insurance company list. We believe that they are a conflict of interest at this time and there is nothing to gain for the consumer or us. This may change in the future if we find a company with more acceptable business practices and guidelines.

Do I need more than one estimate?

No. This is a common myth. Select the repair facility of your choice and have them give you an estimate. Then notify your insurance company that you've received an estimate and where you will have your vehicle repaired. The insurance company will then want to inspect the vehicle and write an estimate of their own (most claims, they may not need to inspect if the damage is minimal). You can schedule them to come to your home, your place of business, or you can have them come to the repair shop you have chosen. You do not have to go to them (this includes drive in claims centers).

What if their estimate is different than yours?

This is a very common thing and is no problem at all. We write our estimate based on what we can see, prior repairs, common knowledge etc... so that we can get as close to the total as possible. Most insurance company adjusters will only write what they can see. We will accept any insurance estimate you have and if there is additional hidden damage or damage missed off the preliminary estimate we will call the insurance company for a supplement estimate.

Tell me more about this "supplement".

Each and every accident is different. Every vehicle is different. There is often damage that cannot be seen or assessed without removing other damaged parts. There may be a bracket behind your damaged fender or your condenser may have been punctured when the bumper was pushed in. It is common and most claims will have additional hidden or unseen damage. In this case, as stated above, we will request what is called a supplement from the insurance company. Most times they will need to reinspect the additional damage found.
 
Tell me about the different kinds of parts.

OEM-These are parts made by the original equipment manufacturer of your vehicle or their licensed supplier. These genuine parts are warranted by the manufacturer. These parts are made for you vehicle specifically and go through rigorous testing and are simply the best parts to put back on your vehicle. They are produced and designed to the same specifications and tolerances as the parts on your vehicle when it was built. With OEM parts you can expect superior design, shortened repair times, your structural integrity to be within OEM specs and the resale value of your vehicle will remain higher in most cases.

AFTERMARKET-Also known as A/M, QRP (quality replacement part(s) and competitive parts. These are new parts made by someone other than your original vehicle manufacturer. These parts are warranted by said manufacturer or the parts distributor. Some are certified and some are not. These are essentially copies of OEM parts and may not be made to factory specs and tolerances. Resale value may be diminished from the use of these aftermarket parts due to poor quality, fit, finish and appearance.

Additionally many questions are still unanswered in regards to aftermarket parts. Many of these parts remain without certification, therefore they may go through less crash testing. Even those that are crash tested often go thought that process overseas where no one is there to assure the integrity.

USED PARTS-Also known as salvage parts, LKQ (like, kind and quality), recycled and a number of other names. These are parts removed from a salvage or junk yard vehicle. The source, condition and durability of these parts are rarely known. Many of these have very limited warranties. Also, there is no vehicle manufacturer that will warrant a used part. In fact many have statements stating that not only will such a part not be warranted but any other connecting part will not be warranted either.
 
REMANUFACTURED-A used, original factory part that has been refurbished to new condition. (This could be an original car company (OEM) part or an aftermarket supplier.) This procedure could be performed by an original car company supplier or a licensed aftermarket supplier for the car company.

REBUILT-A rebuilt part may not be an original car company part; it could be an aftermarket supplied part. This is a part that is being repaired and serviced for the purpose of resale. Rebuilt parts are typically supplied by an aftermarket source.

It is important for you know what your specific insurance policy states. Unless it is specifically stated in your policy you do not have to accept used or aftermarket parts for your collision repair. You do have rights.

What about a rental car?

Once again you will have to check your policy or call your agent to see if you have rental coverage. If you do have rental coverage the insurance company will set this up for you. A rental car will usually be here waiting for you or a representative of the rental car company will drive you to their office where you will get your rental. If for any reason the insurance company does not set this up please tell the repair shop you are using and they will assist you.

If you do not have rental coverage we can assist you in getting a rental car through Enterprise Rent A Car. You must have insurance to obtain a rental car.

How will I get home if I don't have rental coverage?

I'll take you to your home or work if you are within a reasonable distance. I'll pick you up when the repair is completed also!

Do you guarantee your work?

All repairs, excluding rust repairs, that are paid in full are guaranteed as long as you own your vehicle. Should you request a discount of any kind and we grant this the warranty time will decrease. Ask us about this during your estimate.

Rust repair is very complex and has a tenacity to reappear therefore we cannot offer any guarantee on those repairs. We will do all we can to give you a high quality rust repair, but be aware that it will come back most likely.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

Currently we accept cash, personal check, business check, properly endorsed insurance company drafts, money orders, certified or cashiers checks as well as Visa, MasterCard & Discover. We reserve the right to refuse certain types of payment at our discretion.

What is a deductible and who do I pay it to?

Your deductible is the amount of the repair you have agreed to pay for in your insurance policy. Once again, check your policy or speak with your agent to determine your deductible amount and in what instances you must pay it.

Your deductible is due to the repair shop working on your vehicle at the time the vehicle repairs are completed.

Can you hide my deductible or give me a discount?

No. When you purchased your insurance policy, you signed a contract agreeing that you will pay the first amount of the claim up to your deductible. Repair shops are unable to hide or bury your deductible. This would be considered insurance fraud by both parties. Penalties for insurance fraud are highly severe. You could also make the case that a shop saving a deductible is like giving DRP type concessions and most likely would lead to an improper repair. In order to make up for the amount of deductible saved they must be making it up somewhere else.
 
We can set up a payment plan for you. Weekly, Bi-weekly or possibly even monthly depending on the amount.

What if my airbags deploy or my frame is damaged?

All vehicle manufacturers state that only new, OEM parts can be used after an airbag deployment. There are also a number of other parts that must be replaced such as the airbag control module, certain sensors etc... If all parts are replaced by a properly trained professional there should be no problems at all.

With the proper equipment and trained frame technician frame damage no longer means what many people think it does. Your vehicle will not become a total loss just because it has frame damage. Frames can be carefully repaired or replaced somewhat easily, at least compared to years past. It all depends on the extent of frame damage and the extent of the rest of the damage.

We specialize in uni-body pulling and rail replacement and are fully capable of full frame repair or replacement. Our Chief measuring system pinpoints exactly how many degrees your frame may be out, in or swayed. This can all be taken care of by our expert technician.

Can you match my paint?

We have invested in the finest paint system available to ensure just that. Today's factory finishes incorporate multiple layers that can include multiple colors, metallic flakes, pearl and more. Our system includes the technology to determine each and every layer in your finish. We also frequently update this technology to ensure we have the latest information. If for any reason we are unable to match your refinish in house, our supplier is just a phone call away.

Can you fix something else for me while it's in the shop?

Absolutely! If you have some prior damage you've been thinking of taking care of but haven't had the opportunity, here it is. Just let us know what else you'd like done and we'll write you a separate estimate.

Just how long are you going to have my car?

Every repair is different, therefore any time frame we give is only a guess. Generally we would prefer to bring your car in for repair on a Monday morning and have your car back to you on Friday. Obviously if your damage is more severe it may take longer and if your damage is minor we will get it back to you sooner. If there is any refinishing involved we will have your vehicle for at least 2 days.

To speed up the process we try to have all or most of the replacement parts for your vehicle delivered prior to your dropping the vehicle off with us.

When can I wash or wax my car in the first 30 days?

DO'S · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade.

DONT'S · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.


We find that it is a good idea to have your car professionally buffed 6 months after your repair.

Every vehicle repaired at Rowe's Body Shop is professionally detailed prior to it's release back to you! We will clean the outside, the inside, vacuum, clean the windows, shine the tires, wax the exterior and buff the repaired or replaced panels! All just for having your vehicle repaired here!